Campaign not Stopping

Hi,

1. In regards to the campaign not stopping even when it is paused or ended:
The way our system handles the processing of campaigns are through isolated cycles, meaning every cycle, all the leads are queued up and if they qualify to be called (i.e. meet requirements for # of attempts, retry interval, calling hours, etc.) our system sends the requests to make those calls while staying within the calling rate set when creating the campaign. This means that if a cycle has started and is ongoing, even with the campaign paused or ended, all the call requests that have already been queued for that cycle will still run. The paused or ended state will however prevent any additional cycles from starting. We will see if we can convey that information better on the dashboard, but for now that is how that works with pausing/ending.

2. In regards to the campaign making multiple calls back to back to the same number:
Looking into the campaigns associated with the project ID you provided, what I noticed was that the calls that were being sent back to back were each coming from the two different campaigns. I guess it was an effect of #1 as well, but I basically I think what happened was that both campaigns were made with the same leads and had a cycle being processed at the same time, so each campaign sent a call to each lead. For now, I recommend to give some time between pausing/ending one campaign and starting a new one to mitigate that.

I understand both these could be frustrating for the client, but I hope the explanation could help with that. From the user’s perspective it would be ideal if the campaign stopped in real time, but I hope you understand that at least for now this type of “queuing” system is necessary for us to manage and send out calls for all campaigns that are concurrently ongoing in our system.

Thanks, let me know if you have any other questions!