I Cant add this domain to my acc and i dont see the value

Client cannot modify workflow in Agent portal

Hey there, we are doing some testing and noticed that if a client looks at its agent, it brings up the agent dashboard and the client cannot edit or work on the workflows for the agent. It can only be worked on from the Admin side. Can you make it possible for clients to be able to edit or work on their agent from their login?

It is impossible to increase concurrency

Hello, I imported agent from Retell, we have 50 concurrency in Retell, but I cannot select more than 20 calls/min in chatdash. How can I fix this? Agent id in chatdash - 6932cd6b4fb5283526850744 retell agent id - agent_14e9ea8c12206344652c81943c

Price increase

Sorry to say this, but the price increase is ridiculously high. I have paid like 35 dollars up to date per month, now you have increased to 150 dollars a month. Yes I know that you have contacted us regarding this, but this is just ridiculous.

Email Verification Link Being Rewritten to x-webdoc:// on macOS Apple Mail

Agent ID: agent_8b2aef2c2eb1f5afa37b06b47e Product Area: Email → Account Creation / Password Setup Severity: High — prevents user onboarding Browsers/Apps Affected: macOS Apple Mail app (desktop) When a new user receives the ChatDash “Set up your password” email and clicks the button using Apple Mail on macOS, the URL is being incorrectly rewritten by macOS into an x-webdoc:// local-document URL. This prevents the user from opening the dashboard setup page and instead produces a macOS popup asking for an application to handle the link.

I just got a charge for 169 dolars

I obtained Chatdash to white-label n8n; I wasn't looking for another flow builder, especially not one that costs $120 a month. The price is completely disproportionate. Besides, you charged me even more than the 120 published. Please cancel and refund. Thank you.

Price increase

Price increase. From one month to the next, the price went up from $35 to $120. I need a refund.

ERROR AL SUBIR CSV

Buenas tardes cuando subo mi base de datos en formato csv me da error. Pero sin embargo las columnas están bien mapeadas con los campos phone Number y customer_name P or favor ayuda

nalytics Dashboard Not Populating Despite Transcription & Recording Availability

I created an agent in Retell AI and successfully tested calls. The transcription and recording for each call are available, but the analytics section remains empty. It is not fetching or displaying any metrics, even for past calls that already have transcripts and recordings. Please check why analytics data is not being generated or displayed.

What is code 500

Im trying to edit my plans but it keeps says error code 500

Error URI Termination

Good afternoon, I'm trying to configure my Zadarma virtual phone number in Chat Dash and I'm getting an error, can you help me, is the URI ending correct?

SaaS Configuration

Why is it that i cant have SaaS configuration with my Ultimate Plan

Subscription confusion

Hello, I need help. Im trying to set up saas configuration but it wont let me with my Unlimate plan. So i added the add on but it still wont let me. Please advide how to move foward

Numbers showing incorrectly on dashboard for Retell agent

For the last 2 days, the dashboard has been showing 0 minutes and 0 calls on my agents, even though I can see calls being made on Retell call logs. This was actually raised to me by my client since they thought the system is down, even though it’s not. Please help resolve this ASAP. Agent Id of one of the agents this is happening to: agent_44db662723382bc7562922813a

I get this error while the campaign is running and active, but couldn't connect any call

Can't see retell phone numbers

Hi, I have some numbers on retell ai that are already asssigned to agents that I assigned to clients in chat dash. I have given the client access to see phone numbers but there’s nothing there. How do I get my retell ai numbers transferred over?

Transcript Summary - Error

Hey, hope you're doing well. I'm facing a transcript summary error. When trying to add a prompt for the transcript summary it shows an error. Can’t save it. Any idea how to fix that bug? Thanks. Project IDs: 6869a282c1bb7f6a7e5fe27a 68689addc1bb7f6a7e657906 6869f745c1bb7f6a7e64ae67

Show phone number in portal for endclients

Hello, is it possible to display the original phone numbers for calls in the portal via the Elevenlabs API?

error_retell needs to be more generic

Can you make the error message from retell not show the retell name? This is critical for me to use the dashboard. I cant give access to customers until this is corrected. Even if it was just Error, would be appreciated.

Issue with creating New Lead through Web hooks

I am trying to create leads through webhooks, and for some reason, I am getting an 405 error about not using the correct method. I am using the post method for creating a new lead! Can you please help?