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Include Monday.com as an action app in Workflows
monday.com isn't in the Workflows app list today. Could you add it as an action app?
Change Requests
Our clients review calls in chat-dash, and when they spot an agent mistake, they currently let us know by phone or email. It would be really helpful to have a "Change request" button on each call, so clients can submit a request tied directly to that call. That way, we'd know exactly which call they're referring to and could update the agent accordingly. Ideally, the feature/UI would include: A comment thread on each request, so we can ask follow-up questions if something isn't clear. A status we can update, for example from Pending to Completed. An archive section where completed requests are moved automatically. A unique number for each request, so we can reference it in our internal change management for the agents. Thanks for considering this!
removing invoice
i would like to be able to remove an invoice or subscription just in case i need to change something
Agent merge into a single dashboard
We have multiple agents for the same customer due to separate tracking by a multi-location operator - is there a way to merge agent data into a single dashboard vs. each agent having its own unique dashboard? For example, in my client, Henley Car Wash group, we had to build a second agent with a different phone number. In your portal, I added the new agent and assigned it to the Client. They now have two different portals to enter to see each location. Customers want to see one dashboard as much as possible so in this case and several others we have like this already, consolidating agents would make the most sense and a filtering option could be to the agent to then separate it. Not log in to one dashboard to then exit and reopen the other dashboard. See the screenshot attached, Tampa or NPR locations. Request to have Analytics and Conversations to be merged. Conversations to include phone number and agent name so that it could be identified. Add default pie chart showing total call volume by agent. All of the dashboards on Retell or Eleven Labs have their analytics to be all agents and then you filter
Chat agent from Retell
Hello, do you support Chat agent from retell? Can I add a chat agent inside Chatdash?
Switch colours of sender and receiver.
In most messaging systems, the coloured message on the right-hand side is you speaking (i.e. WhatsApp, Messenger, etc.). However in the conversation layout, the coloured message is the user, or "caller" for inbound calls. The colours should be switched as well as the side of the conversation that the text boxes appear on to avoid confusion and match the UI of most standard messaging systems.
Remove "Call ID" from Conversations
Location: Admin Navigation > Clients > [Select Client] > Client Access > Agent > Conversations (dropdown) Request: Add the ability to show or hide individual fields in the Conversation Overview, such as Call ID, on a per-client basis. Reason: One of our clients doesn't need to see the Call ID. Letting us hide fields that aren't relevant to a given client would make the overview cleaner and easier for them to use. Proposed behavior: Visibility toggles should be available in two places. Admins can set which fields each client sees from the admin page, and clients can adjust their own view from the client-side page.
Completed
Delete "Reviewed" and "Saved" Tags
In the tags, there are two present options, it would be nice to delete these tags for "reviewed" and "saved" since they are not necessary for some clients.
Completed
Topics / Subtopics
Is it process for Topics to sort themselves by which topic has received the most interactions? This could also apply to sub topics as well
Client Demo
As an agency owner, we should have a basic client demo to show the client the dashboard and how it works with placeholder numbers, leads, book appointments etc. This way they can see it all broken down on the sales call.
Completed
Topics
Hi, a few recommendations to improve the experience around the Topics 1. Create a Topics template, same as you have it for the Analysis page to organize the page. Would save ample time for like businesses that we deal with| 2. Drag functionality within the Topics and Subtopics. Currently, the first subtopic you add turns out to be the last if you add multiple. Same for topics. - Would much prefer the ability to drag and slide the last to first option, as an example. Thanks
API Access for Conversation Analytics & Automated Daily Reporting
Hi Chat-Dash team, I'm building an automated daily reporting system for one of my AI voice clients using Make.com. Currently, I can manually export conversation data from Chat-Dash as a CSV, and I can see that the Chat-Dash dashboard itself retrieves conversation data through your internal API. My goal is to automatically generate and email a daily executive report every day at 5:00 PM without scraping Retell directly. Ideally, I'd like one of the following: • A documented API endpoint for Conversations or Analytics • A permanent API key/service account for server-to-server requests • A scheduled CSV export • A webhook or reporting endpoint that returns conversation analytics for a specified date range The daily report would include metrics such as: Total conversations Business hours vs. after-hours calls Average call duration AI resolution rate Transfer rate Top call reasons Call end reasons Daily trends This would allow agencies like mine to automatically deliver professional daily reports to clients. Is there an official API or another supported method for automating these exports? Thanks!
Calculated Fields for Custom Dashboard Widgets
First off, I absolutely love ChatDash. We're using it as the client-facing analytics dashboard for our AI voice agents, and it's quickly becoming one of our favorite tools. One feature that would make it incredibly powerful for agencies would be support for calculated dashboard widgets and custom client variables. Right now, widgets can perform operations like Count, Sum, Average, etc., but they can't perform calculations on those results. For example, many of us sell AI subscriptions that include a monthly minute allowance. Example: Included Minutes: 500 Minutes Used: SUM(duration) Minutes Remaining: 500 - SUM(duration) I'd love the ability to create Number widgets using formulas such as: Minutes Remaining Minutes Used This Billing Cycle Usage Percentage Estimated Monthly Invoice Overage Minutes Cost Per Minute Average Cost Per Call It would also be extremely helpful if each client dashboard could have configurable variables like: Included Minutes Monthly Call Limit Billing Start Date Billing End Date Monthly Budget Cost Per Minute Those variables could then be referenced inside formulas and widgets. For agencies like ours that manage AI voice agents for multiple clients, this would eliminate the need for external databases or BI tools just to calculate subscription usage. I genuinely believe this would make ChatDash one of the strongest client reporting platforms available for AI agencies. Thanks again for building such an awesome product!
be able to update columns in client dashboard
being able to show contact first and last name in dashboard would be nice
Completed
See if clients have added their payment info
I can't see if/when clients have submitted their payment info or logged into their account. This would be super helpful to understand if their account is fully set up and they can get their phone number
email notifications for new inbound calls
Hello, I have a new client that is on board for us providing an ai agent to handle incoming calls. They even like the Chat-dash whitelabel dashbord. The client doesn’t want to keep checking the Dash board and refreshing to check for new calls. Is there a way to have the calls automatically get emailed to them. thank you
Completed
Client visibility: Login Data Access
Hey, quick question on client visibility. I'm on an admin login and viewing a client account through the client view, but I can't find where to see when that client last logged into the dashboard. Is there a field or report that shows last login activity per client? Thanks!
Completed
Show Retell Feature iOS Voicemail
Retell released a new feature anwering the iOS voicemail - please include this as a setting on agents page.
Feature Request: Unified Voice/Chat Widget & Retell Chat Integration
Customer has requested the integration of voice and chat functionalities into a single widget. Additionally, the customer is requesting integration with Retell Chat. The primary motivation for these requests is to reduce current operational costs associated with using multiple separate services (Voiceflow, ChatDash, and Retell).