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Switch colours of sender and receiver.

Feature Request

In most messaging systems, the coloured message on the right-hand side is you speaking (i.e. WhatsApp, Messenger, etc.). However in the conversation layout, the coloured message is the user, or "caller" for inbound calls. The colours should be switched as well as the side of the conversation that the text boxes appear on to avoid confusion and match the UI of most standard messaging systems.

Posted by Kelly von Behren ·
1 comment

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Comments1

  • Moonjoo Kim

    Team•

    Oct 15

    Hey! Thank you for your feedback. We do not have a future plan to change the color of the messages because most of the other agent platforms like Retell, Voiceflow, Vapi, etc also display their user’s message on the right. We understand it might be confusing for some clients but we have not gotten any requests from other users about this matter yet. If we do, we will talk with the team and keep you updated if we release the change. Thanks