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Email Verification Link Being Rewritten to x-webdoc:// on macOS Apple Mail

Bugs

Agent ID: agent_8b2aef2c2eb1f5afa37b06b47e

Product Area: Email → Account Creation / Password Setup

Severity: High — prevents user onboarding

Browsers/Apps Affected: macOS Apple Mail app (desktop)
When a new user receives the ChatDash “Set up your password” email and clicks the button using Apple Mail on macOS, the URL is being incorrectly rewritten by macOS into an x-webdoc:// local-document URL.

This prevents the user from opening the dashboard setup page and instead produces a macOS popup asking for an application to handle the link.

Posted by HAIVN ·
Status: Completed2 comments

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Comments2

  • Seunghun Tak

    Team•

    Dec 4, 2025

    Hi. Just wanna follow up, Is everything working fine on your end?

  • Habeen Jun

    Team•

    Dec 1, 2025

    @HAIVN Should be fixed now! The problem was we didn’t include https:// protocol manually and some apps like Apple mail doesn’t consider it as a web url link. We just added https:// in front of all button links. Lmk if this fixed the issue.