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It is impossible to increase concurrency

Bugs

Hello, I imported agent from Retell, we have 50 concurrency in Retell, but I cannot select more than 20 calls/min in chatdash. How can I fix this?
Agent id in chatdash -

6932cd6b4fb5283526850744
retell agent id -

agent_14e9ea8c12206344652c81943c

Posted by it dep ·
Status: Completed2 comments

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Comments2

  • Habeen Jun

    Team•

    Dec 5, 2025

    Hey there!

    We previously used hard coded 20 concurrency limit. Now, we dynamically retrieve your retell workspace’s most up-to-date concurrency limit whenever you visit Campaigns tab in your agent settings. Let me know if you can see the changes now. @it dep

    • it dep

      •

      Dec 5, 2025

      Thank you very much, I have already checked - it`s working🥇