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nalytics Dashboard Not Populating Despite Transcription & Recording Availability

Bugs

I created an agent in Retell AI and successfully tested calls. The transcription and recording for each call are available, but the analytics section remains empty. It is not fetching or displaying any metrics, even for past calls that already have transcripts and recordings. Please check why analytics data is not being generated or displayed.

Posted by inngenthyatt ·
Status: Completed3 comments

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Comments3

  • Jinhyeok Kim

    •

    Aug 28, 2025

    Hello,

    There was a bug in our analytics system caused by an internal update we made earlier this week. The bug has been addressed now, so you should be seeing the correct analytics in your dashboard. Please let me know if you still see any issues!