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Can't see retell phone numbers

Bugs

Hi, I have some numbers on retell ai that are already asssigned to agents that I assigned to clients in chat dash. I have given the client access to see phone numbers but there’s nothing there. How do I get my retell ai numbers transferred over?

Posted by Taimoor Ali ·
Status: Completed1 comment

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Comments1

  • Jinhyeok Kim

    •

    Jul 28, 2025

    Hello,

    The “Phone Numbers” menu on the client dashboard was intended for allowing clients to import in numbers via SIP trunking on their own. If the numbers you have on Retell were imported into Retell via SIP trunking as well, you can still technically utilize the menu by transferring the number over to our client dashboard by removing the number from Retell and then importing it in directly through our dashboard as that creates the link between the client account and the number on our side.

    Here’s our documentation:

    https://help.chat-dash.com/articles/7402573-phone-numbers

    Please let me know if you have any questions!