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Conversation ID In Dashboard

Feature Request

Hi guys,

A feature that’s been strongly requested from our clients is for every conversation to have a specific ID in the dashboard.

Why you may ask?
Well currently, it is quite awkward for a client to refer you to a specific conversations, they need to say things like “the chat on October 14th at 8:09am”. This feels a bit messy and a code like “Conversation #536348” would be much more helpful for all.

Could you please implement - I think this would be a big step forward.

Thanks.

Posted by Tommy Martin ·
Status: Completed4 comments

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Comments4

  • Tommy Martin

    •

    Nov 21, 2025

    Hey Jinhyeo - this is absolutely fantastic, thanks very much for this update. Really appreciate you adding this feature.

  • Jinhyeok Kim

    •

    Nov 21, 2025

    Hey Tommy, we’ve just added the conversation ID within the UI so that it can be referenced, and it is also possible to search by the ID via the search bar. Hopefully this will make it easier to refer to and find specific conversations.

  • Tommy Martin

    •

    Oct 24, 2025

    Any thoughts guys? More requests from clients today…..

    • Habeen Jun

      Team•

      Nov 5, 2025

      Sorry for the late reply Tommy. This is actually a good idea but we are swamped with v2 launch. We’ll keep this in mind and let you know as soon as we start working on this.