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Conversations stopped showing in client dashboard

Bugs

67d1b7d91886843e00e0108c

As of yesterday our client’s conversations stopped showing up in the dashboard. We have verified calls being made. They were working fine for a few weeks before that. This is for a Vapi agent, and all call records are showing fine in Vapi. We made no changes on our end. Need to get this fixed asap and missing conversations repopulated.

Posted by Realbotics ·
Status: Completed3 comments

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Comments3

  • Jinhyeok Kim

    •

    Apr 3, 2025

    Hi,

    There was a bug in the most recent update that conflicted specifically with organization-type clients that was preventing the conversation data from being synced properly. The issue has been fixed now, so you should be able to see all up to date data now.

  • Uptikk AI

    •

    Apr 3, 2025

    Same issue happening with my retell setup

    • Jinhyeok Kim

      •

      Apr 3, 2025

      Is your Retell setup on another account?