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Customer is seeing wrong minutes and overcharges

Bugs



We have a customer that is seeing wrong minutes in the total usage section.

So in the subscription details section, it's showing total usage as 2307.40 minutes while analytics shows 194.47 minutes, which is a more accurate number. Can you please help?

Posted by Cloneify ·
Status: Completed2 comments

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Comments2

  • Jinhyeok Kim

    •

    Mar 22, 2025

    Hi, the issue has been fixed now. There was some bug we fixed last week due to some other issue, but it seems to have created conflicts with the Stripe billing. The bug itself in our code was fixed last week so it shouldn’t happen anymore. I’ve gone in and fixed the usage records for the current billing period so you should be able to see the corrected values both through our dashboard and through the Stripe dashboard as well.

    But for comparison, make sure the customer is looking at the analytics for the entire billing cycle, it should be over a 1000 minutes, not 194.47, for the current billing cycle. Also there could be slight differences if conversations are ever deleted from the dashboard. The analytics will reflect that, but Stripe will still charge for that recorded usage.

  • Cloneify

    •

    Mar 21, 2025

    67c15c33b6a53cf691803d84 chatdash project id