Dynamic Variables are not translating to Chat Dash
These are working great in Retell AI but but are not transforming over to chatdash. Am I missing something? It actually saying the variable verbatim “AI underscore agent underscore name” instead of “Lilly”
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Comments5
Habeen Jun
Jun 11, 2025
Hello, it’s because there’s no way to pass dynamic variable values to ChatDash’s widget.
The reason you are seeing “Lilly” in Retell AI is most likely because you somehow pass AI_AGENT_NAME as “Lilly” when creating a call. Hope this helps.
Kash Caller AI
Jun 13, 2025
to confirm though, if I keep the dynamic variables in the Retell agent, when i launch the call campaign in chatdash, the only time it will show up that way is when it’s used in the chat widget and not the call itself?
Habeen Jun
Jun 13, 2025
As long as you send values for dynamic variables properly in a call campaign, yes!
Kash Caller AI
Jun 13, 2025
They are all working properly when its tested in Retell so I assume they work fine in Chat - correct?
Habeen Jun
Jun 13, 2025
Yeah it should be working fine in ChatDash if everything is working fine in retell!