Feature Request: Multiple Tags for Leads

Dear Chat-dash group,

I'm writing to request the ability to assign multiple tags to a single lead.

Currently, we're limited to just one tag

in the conversation section of each agent, but our leads often fit into several categories at once (e.g., interested, appointment, business, etc.). Allowing multiple tags would significantly improve our ability to segment and filter leads effectively.

Thank you for considering this valuable enhancement.

Bests,

Digital Coach