Configuration error when setting up my first project
Hello dear ChatDash team,
I am currently trying to create a first project via your platform in order to be able to use the chat function for our customer projects (e.g. for our store).
Unfortunately, I keep getting the same error message:
"Unfortunately, an error has occurred" even though I follow all the steps.
(See attached screenshots - especially the note "Please Add ChatDash Project ID in Project Settings").
I was referred to you by vapi support with the recommendation to use your platform. So I really hope you can help me to fix the bug.
Please give me a short feedback on what I might have done wrong - I want to make sure that I can realize the next projects for our customers without any problems.
Thank you in advance for your support!
Yours sincerely
Mike Hatzky
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Comments6
Jinhyeok Kim
May 12, 2025
Hey Mike,
I am closing this ticket for now due to inactivity. If you are still seeing errors setting up your projects, please let us know with a new ticket!
Jinhyeok Kim
Apr 28, 2025
Hey Mike,
Sorry for the late response on the issue. I see you no longer have the project in the screenshot on your account, which I assume is a Vapi assistant, and instead have a few other projects created.
Please let me know if you’re still facing these issues and we will try to help pinpoint what the issue is!
Rong P
Apr 22, 2025
To clarify, I have the same issue while using an outbound agent created in VAPI. The vapi agent works fine on its own. It is just not working within the project.
Jinhyeok Kim
Apr 28, 2025
Hello,
Would you be able to create a separate post with your specific ChatDash project ID and possibly additional details or screenshots that could help us resolve the issue?
Rong P
Apr 22, 2025
I have the same issue
User
Apr 11, 2025