Native SMS Agent Support and Monitoring
I want the ability to connect phone numbers for SMS agents and monitor SMS conversations directly within ChatDash. Currently, ChatDash supports voice agents (Vapi/Retell) and chat platforms (OpenAI/Voiceflow), but there is no native way to handle SMS. This is important for clients who need to monitor text-based interactions alongside their voice and web chat agents.
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Comments5
Habeen Jun
Jan 10
@Orbit Online Thanks for brining this up. Which platform do you use for sms agents?
Orbit Online
Jan 10
We use Retell, but as I understand, ChatDash doesn’t support Retell chat agents. This limits us quite a bit. I’m curious if this is in the works or it there’s a work around here to make it happen.
Habeen Jun
Jan 12
Yes, we don’t support Retell chat agents yet. How often and critical is this for you? Any detailed explanation would be very helpful for us.
Do you just want to see retell chat agent’s chat logs in a dashboard & be integrated with our chat widget?
We are evaluating this feature to be added to the platform now.
@Orbit Online
Orbit Online
Jan 12
Hi Habeen, this is quite an important feature for us. We typically use a send_sms function in Retell on out voice agents, and we like to enable chat agents via sms in Retell. That being said, our clients are requesting to be able to monitor these AI text conversations. At the moment, its difficult to offer this to our clients as the feature doesn’t exist in Chatdash. This is also relevant to us for the purpose of web based chat widgets which we are looking to offer as well. This feature would add a ton of value to ChatDash.
Habeen Jun
Jan 12
Thanks for your reply, I will review this internally and keep you posted! @Orbit Online