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Outbound Phone Number Not Showing in ChatDash

Bugs


Hi, I noticed that in the ChatDash "Create Campaign" screen, there’s a message saying "No phone numbers available" under the Phone Numbers section, even though I’ve already assigned an outbound phone number in Retell AI.

Could you help me understand why it’s not showing up here? Is there a syncing step I might have missed, or this is a genuine bug?

Thanks in advance!

Posted by Aidan ·
Status: Completed1 comment

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Comments1

  • Jinhyeok Kim

    •

    Apr 2, 2025

    Hey Aidan,

    The phone number needs to be manually assigned to the project on our dashboard for it to show up as an option on that screen. We made the change a couple weeks ago for finer control on our side and you can also assign multiple phone numbers to a project and it will cycle through them when making calls. If you go to Project Settings there should be a Campaigns tab where you can do this.