First step is to make sure the number has no spaces between them (we’ve added handling so they’ll no longer be able to includes spaces in the first place).
Then, you will also have to ensure the phone number does not already exist on your Retell account. I am seeing a “Phone number already exists” error, which I’m not sure if that’s because they were able to successfully import the number since you’ve posted or if the number was added elsewhere. But Retell requires the number to be unique within the account, so you will have to check that as well.
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Jinhyeok Kim
May 13, 2025
Hello,
First step is to make sure the number has no spaces between them (we’ve added handling so they’ll no longer be able to includes spaces in the first place).
Then, you will also have to ensure the phone number does not already exist on your Retell account. I am seeing a “Phone number already exists” error, which I’m not sure if that’s because they were able to successfully import the number since you’ve posted or if the number was added elsewhere. But Retell requires the number to be unique within the account, so you will have to check that as well.
Please let me know if you have further questions!