Team member unable to see the team account.

Hello,

Looking at his account, I’m assuming he just ended up signing up, went through the onboarding and did the whole process. At this point, you can send him a new invite and a new link will be sent to his email for him to join the team, and he can join that way.

What I think happened though is that he likely clicked off the invite link to something like the landing page and then accessed the regular signup page and created an account there. The invite link that is sent to the email is a specific URL that skips the onboarding and takes the signed up user into your team, but that will be bypassed if they click off and access the regular sign up page.

Please let me know if you send him another invite and all works out good. Or if anything else does not work.