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VAPI - upload knowledge files not working properly

Bugs

Not sure if this is relevant to the other posts. But when uploading a .txt through Chatdash, it appears in my Vapi files but needs to get bound manually to the assistant. In this case, in Chatdash, it shows “error” on this file.

Is there an ETA on when this is working as intended? This feature is basically the main reason using ChatDash. :(

Posted by User ·
Status: Closed2 comments

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Comments2

  • Jinhyeok Kim

    •

    Jun 16, 2025

    Hey Tobias,

    Just wanted to follow-up on this. Were you able to set up everything on ChatDash for your needs or did any issues still persist?

    You can check my original comment below if you have not yet seen it, but basically as long as the Vapi agent is relying on the Files system, the knowledge base system on ChatDash should be functional as well. Only limitations are some of the changes Vapi have made to Files in favor of Trieve and other options for knowledge base retrieval for their agents.

    Please let me know, and if you require further assistance I’d be happy to help!

  • Jinhyeok Kim

    •

    May 29, 2025

    Hey Tobias,

    Sorry for the late response on this. Vapi have been periodically making changes to their “Files” system since the start of this year with their transition to Trieve as their main knowledge base provider and we have been going back and forth with their support to see if they could update their API for us to be able to restore the integration.

    Until recently, there were still issues with their Files API which we were using for our integration, but I am checking again now and it seems like it is working properly again, including the files being bound automatically to the assistant after upload. There were also slight changes in the values for the file status, which was probably why you were seeing the “error” status for the uploaded file, but we’ve added handling to match their updated API, so you should be able to view the correct statuses for the files on ChatDash as well.

    Please let me know if you give it another try and still face any issues. You can also let me know if you require any other assistance in getting your ChatDash dashboard up and running!